You would like to establish good relations with your colleagues because you know that this is the only way to achieving desired results. While you need to be goal-oriented, it is also vital that you can approach people and understand their second thoughts, fears, wishes, needs and expectations. You thus need to be able to set a common goal while considering the interests of your colleagues. There will be misunderstandings that should be resolved and different ideas about how work should be done that need to be consolidated.
What do you do when interests conflict or even cancel each other out? When are common goals perceived differently? When there is tension and everyone insists on their own way? Do you forget about communication rules and take problem-solving to a personal level? When feelings are excited, attacks and insults may follow…
In such moments, it is imperative to consider the basic principles of resolving conflict situations:
Distinguish the problem from the people. Be hard on the problem and soft on the people. Do not solve problems by attacking people. Work with people to attack the problem.
Also, consider the following:
‘Do not look for culprits in the past, look for a solution for the future,’
and you’ll do a much better job.
people, interests, options, standards.
people vs the problem, interests vs positions (acknowledge and admit individual interests, find common interests, put the problem before the answer, look forward, not back.), insist on objective standards, find multiple solutions.
The workshop is organised in person or on-line using various platforms (Zoom, MS Teams). The number of hours per meeting is determined by agreement with the customer.
Workshops and training sessions consist of: short input sessions, discussions, individual, pair, and group work.
The techniques I employ aim to encourage participants to apply what they have learned to their daily routine immediately.
Our basic programmes comprise 16 academic hours, while shorter programmes last 8 academic hours (these programmes involve fewer exercises and practical examples). We recommend a minimum of 24 academic hours if you seek to train your employees thoroughly.
The recommended number of participants per workshop is 20; and 10 per training. The client may, of course, opt for a larger number of participants. In this case, a training becomes a workshop, and a workshop becomes a seminar/lecture (over 25 participants).
The prices of workshops, training sessions, seminars/lectures depend on their duration, the number of participants, and additional preparation time (i.e., analysing participants’ level of proficiency, designing customised solutions, etc.). The final price is always agreed upon in advance with the client.