We certainly want to communicate successfully with our customers. We want to understand their wishes and needs and work with them to find the best solutions.
What about when we come across a ‘difficult‘ interlocutor who demands that we break the rules, make an exception, and similar? They may even accuse us of being unprofessional, of not being good at our work, and similar.
In such situations, we often react intuitively, so we choose a defensive response that can make the interlocutor ‘even more difficult’.
How can we turn defensive responses into non-defensive ones? How can we use assertive behaviour and follow the rules of conflict resolution?
If we know how to communicate well, if we know how to create a good connection and build a relationship, we can calm down the interlocutor, gain their trust and build stronger co-operation.
The workshop is organised in person or on-line using various platforms (Zoom, MS Teams). The number of hours per meeting is determined by agreement with the customer.
Workshops and trainings consist of: short input sessions, discussions, individual, pair, and group work.
The techniques I employ aim to encourage participants to apply what they have learned to their daily routine immediately.
Our basic programmes comprise 16 academic hours, while shorter programmes last 8 academic hours (these programmes involve fewer exercises and practical examples). We recommend a minimum of 24 academic hours if you seek to train your employees thoroughly.
The recommended number of participants per workshop is 20; and 10 per training session. The client may, of course, opt for a larger number of participants. In this case, a training session becomes a workshop, and a workshop becomes a seminar/lecture (over 25 participants).
The prices of workshops, training sessions, seminars/lectures depend on their duration, the number of participants, and additional preparation time (i.e., analysing participants’ level of proficiency, designing customised solutions, etc.). The final price is always agreed upon in advance with the client.